REFUND POLICY

Refund Policy – HYPELOOP STORE

At HYPELOOP STORE, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 14 days of delivery. To be eligible for a return, items must be:

  • Unused, unworn, and unwashed

  • In original condition with all tags and packaging intact

  • Accompanied by proof of purchase (order number or receipt)

Items that show signs of wear, damage, or alteration may not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Fragrances and personal care products

  • Undergarments and intimate items

  • Clearance or final sale items

  • Gift cards

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to your original payment method within 5–10 business days.

Exchanges

If you received a defective or incorrect item, we will gladly exchange it for the same item or offer a replacement at no additional cost.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged or incorrect upon arrival.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos and your order number so we can resolve the issue quickly.

How to Start a Return

To initiate a return, please contact our customer support through the Contact Us page or via email. Our team will provide you with return instructions.